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The client account

Am I obligated to create a client account?

You are not obligated to create a client account to enjoy our services. You can order as a guest (No need for a login or password). But this will not allow you to benefit from all the services linked to a client account: sponsorship, fidelity, historical... notably.

What differences between the accounts “Client” and “Visitor”?

The account Client permits you to order a purchase, follow it, get a coupon, sponsorship a friend. To make it short, you have every reason to register in a few seconds to benefit of all the advantages. The account “Visitor” allows you only to purchase.

How do I create my account eGolf-Balls?

To create your account follow this link Create my account. You will enter your names, e-mail address, your date of birth and create a personal password. You will also have to decide if you want to subscribe to our newsletter and receive our special offers.

Be vigilant when you enter your e-mail: the address must be valid for any contact with our teams. Then you will receive a confirmation e-mail in which you will find your given password for the registration.

Keep this e-mail well in order to remind yourself of a forgotten password.

What happens if I forget my password?

If you have forgotten your password, do not worry, you can click on Forgotten password. You will then receive an e-mail asking you to confirm that you want your password back. A second e-mail with a new password will be sent to you. This password being generally complicated, you can change it on the item My information.

My personal data are confidential?

Your personal data are absolutely confidential.

They will be used only by the internal services of for the treatment of your order. Those information that you share with us are most important for the treatment and the shipping of your orders, also for preparing invoices. Your order would be cancelled if those info did not appear.  

While signing in to the website, you commit yourself in giving us sincere and reliable information. You then allow eGolf-Balls. To collect, treat and use those info concerning you. eGolf-Balls is the only owner of this info.

Moreover, we do not keep any information concerning the credit cards.

At any moment you can request to know which info the website have concerning you. You can oppose their treatment, modify them or delete them according to the law on informatics and liberty of 06/01/1978 (France) by contacting us on this link: Contact-us.

How to modify the info on my account?

To modify the information of your account,  you have to go in the item My information. You will be able to modify your name, surname, address, birthdates and password for instance.

How to enter or modify my delivery addresses?

In the item My addresses of your account, you can enter, modify or delete as many addresses as you want. During your purchase you will be able to choose the one that you want between your addresses.

How to keep track of my purchases?

To keep track of your purchases, go on the item My orders, in your client account.

How to access the tracks of my returns?

You can have access to the tracks of your return in the item My returns, in your client account.