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The delivery

What are the delivery means?

The parcels are prepared in Spain then transmitted to postal services. In France, the standard sending mean is the followed Colissimo, given without signature. If you wish to sign, an added cost will be applied, in this case, thanks for contacting us. No matter the mean chosen, We will grant you a link allowing you to follow the delivery of your parcel online.

What is the time of delivery?

The parcels are usually sent within 48hours after receiving your payment. It takes then between 3 to 5 days regarding the country for the order to be delivered at the delivery address.

In which country can I be delivered?

Our carrier ships the packages in most of European’s countries, granted: Germany, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Denmark, Spain, Canaries island, Estonia, Finland, Continental France, Corsica, Greece, Netherlands, Hungary, Ireland, Italia, Sicilia, Latvia, Lietuva, Luxembourg, Norway, Poland, Romania, UK,  Isle of Man, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Czech republic.

How much are the delivery fees?

The cost of delivery takes into account the packaging, the manufacturing and the postal services. They may contain a fixed part and a variation linked to the price and the weight of your order. We recommend gathering your purchases in one order. We cannot group together two different orders and you would have to pay delivery fees for both of them. The delivery fees are shown in your basket from the moment you have chosen at least one article.And remember, delivery fees are offered from a 100€ purchase!Furthermore, even if a special care is given to the packaging, the boxes are sent at your own risks. But fortunately the problems are rare because the golf balls are not fragile.

What kind of information do I have to give while ordering?

During your order, you will confirm your delivery address and address of payment also the mean of payment used.  Any other information (meaning surname, name, address) will have to be entered, except if you already entered them while creating a customer account. In this case, they will come back automatically. The process of buying again is then fast and easy. We advise you to indicate the maximum of information to make the delivery easier (digicode, floor ...).

Can I pay at the delivery?

Actually, in order to take your order into account and to assure the delivery in best laps of time, the mean of payment that we accept are the credit card, Paypal or banking transfer (sent before shipping). You do not have the possibility to use a mean of payment at the delivery point.

Where are the parcel made?

The parcels are made in Spain and then transmitted to the postal services.

What shall I do if I did not receive my parcel?

Your parcel was sent but you did not receive it. From the shipping date of your order, the delivery is generally realised within 3 to 5 days given the country. Contact our Customer Relationship Service via the form made for this so that we can launch an enquiry and follow the shipping of your parcel.